Terms & Conditions

Website  - Terms & Conditions

The information contained in this website is for general information purposes only. The information is provided by Fleetmaster Group and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Fleetmaster Group . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Fleetmaster Group takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Fleetmaster non-contract Terms & Conditions


“Contract” means the contract between Us and You for the provision of a training course in accordance with these Terms and Conditions.

“Data Protection Legislation” means all legislation and regulatory requirements in force from time to time relating to the use of personal data and the privacy of electronic communications, including, without limitation (i) any data protection legislation from time to time in force in the UK including the Data Protection Act 2018 or any successor legislation, as well as (ii) the General Data Protection Regulation (EU) 2016/679) and any other directly applicable European Union regulation relating to data protection and privacy (for so long as and to the extent that the law of the European Union has legal effect in the UK);

 “Intellectual Property Rights” means patents, rights to inventions, copyright and related rights, moral rights, trade marks, business names and domain names, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;

“Our, Us, We” means Fleetmaster Operational Support Services Ltd, a company incorporated in England and Wales with company registration number 04141891 whose registered office is at 9 Birmingham Street, Halesowen, West Midlands, B63 3HN;

“Order” means the order placed using the booking portal, Email or over the telephone, for the provision of Our training course(s);

“Terms and Conditions” means these terms and conditions as amended from time to time; and

“You, Your” means the customer placing the Order.

The Order constitutes an offer by You to purchase the training course in accordance with these Terms and Conditions and by submitting your Order You agree to accept and be bound by Our Terms and Conditions. Your Order shall only be deemed to be accepted when we issue written acceptance of Your Order at which point the Contract shall come into existence.
These Terms and Conditions apply to the Contract to the exclusion of any other terms that You seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

Booking a place on one of Our training courses is very simple. You can send Your request by email on Our Order to enquiries@fleetmastergroup.com or our booking portal at www.fleetmastergroup.com . Alternatively, by phoning 01924 416624.
Once We receive an Order We will issue written acceptance via email.  We will then raise an invoice. This is Our standard procedure for processing all Orders. The invoice will be sent out by email within 2-3 working days of training to the company address on the file. If You fail to receive confirmation from Us within this time-frame, then the onus is on You to check that your booking has been a) received by Us and b) confirmed and accepted by Us. 
Failure to attend the course at the time & location specified on the joining instructions may result in the full cost of the course being incurred (see clause 6 below).

All certificates and cards are sent by Royal Mail recorded delivery to the company address on the Order unless specified otherwise prior to the end date of the course. We do not charge delivery however, We cannot be held responsible for mailed items once they have left Our possession. If You fail to advise Us that You have not received Your delivery within One calendar month weeks of the end date of Your course, you will be fully charged for the cost of any replacement certificate provided.
Cancellations & Refund Policy

We operate the following cancellation policy for all course bookings.  If You are not willing to abide by these cancellation terms then please do not sign the Order off.  If You want to cancel a course booking made pursuant to an Order, You will need to comply with the table below:


Cancellation written notice given before start date of course Amount of course fees payable by You
8 working days or more    0%* plus Administration charge (see clause 7.3)
4 to 7 working days 50% of the course fees** plus the administration charge (see clause 7.3)
0 to working 3 days  100% of the course fees***
Non attendance of course without prior notice       100% of the course fees***

*or 100% refund of charges given if already paid by You

**or 50% refund of charges given if already paid by You

*** no refund given if the course fees have already been paid by You


In the unlikely event that a course is unable to accommodate a confirmed booking it may be necessary for Us to provide You with an alternative date and/or venue of an equal standard.
We shall use reasonable endeavors to meet any course dates specified in your Order, but any such dates shall be estimates only and time shall not be of the essence for performance of the course.
If at any time We need to make changes that will significantly affect Your course or We need to cancel Your course, We will tell You as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during Your course resulting from unusual or unforeseeable circumstances beyond Our control. We reserve the right to make changes to your course if necessary, to comply with any applicable law or regulatory requirement, or if the change will not materially affect the nature or quality of the course.
We cannot be held responsible for cancelling Your booking as a result of Your failure to comply with any requirement of Our Terms & Conditions, and We cannot be held liable for any expenses, costs or losses incurred by You as a result of any change or cancellation made by Us.
Without affecting any other right or remedy available to Us, we may terminate the Contract by giving you 0 days written notice if We believe or have reason to believe that You are entering administration, liquidation, You suspend or cease to carry on a substantial part of Your business, Your organisation is being wound up, You fail to pay an amount under the Contract on the due date, or there is a change of control in Your organisation.

Changes to Bookings – more than 8 working days from the start of your course

Outside of 8 working days from the start of Your course date We are very flexible.  You may contact Us at any time to request a change of course date, change the name of the attendee or even choose to change Your course type.  We will be pleased to change Your booking, subject to availability and there is no charge for this. 
If You know that You are not going to be able to make a date but want to keep Your options open, you can opt for a course credit note whereby You can make a choice at a later date. 
You may also request a refund of any monies paid, up to 8 working days of the start of the course You have booked.  Please note our administration and handling charge of £15 for processing customer refunds. 

Late bookings 
A ‘late booking’ is an Order that is made less than 3 full working days before the due start date of a course.  If You place an Order within this time frame, You do so on the understanding that should You wish to cancel the Order, change the Order, postpone the Order, or You do not attend the course for whatever reason You will still be liable for the full cost of Your booking. 
All payments for training course Orders should be received by Us in full 30 days before the course start date unless You have an signed contract and We have agreed otherwise in writing or the Order has been placed within 30 days of the course start date, whereby payment will be due immediately at the time of the Order. Time for payment shall be of the essence of the Contract.

We do not take provisional bookings.
Payment can be made by BACS, bank transfer or cheque but the onus is on You to ensure that We receive payment in good time by the due date to avoid any delay to Your receipt of joining instructions for Your chosen course. 
All amounts payable by You under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT).

If, for whatever reason, your payment is not received by Us by the due date, the Order still stands, and payment remains outstanding. Please do not assume that if You have not paid, and subsequently do not attend the course then nothing is owed by You. This is not the case. Once You have made an Order against which We have acknowledged in writing and raised an invoice, then payment is still due in accordance with these Terms and Conditions. 


Postponement of training by Corporate bookings
In exceptional circumstances and at Our discretion, we may allow postponement and re-scheduling of an In-House course date by a corporate client (any corporate body which is not a private individual), provided at least 8 days’ written notice is provided to Us.  Postponed courses must be rearranged, and the training delivered within 6 months of the originally booked training dates and payment must be received in full before the postponed course can be delivered. 
Amendments to course content/materials
We reserve the right to make minor amendments to the course materials or content without notice. 
Limitation of Liability

13.1.  Nothing in these Terms and Conditions limits any liability which cannot legally be limited, including, but not limited to, liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; and breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

13.2     Subject to clause 13.1 we shall not be liable whether in tort (including for negligence or breach of   statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, loss of income, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising.  

13.3     Our total aggregate liability in contract, tort (including negligence or breach of statutory duty),  misrepresentation, restitution or otherwise, arising in connection with delivering the courses shall be limited to the total Charges paid for the Training.

13.4     The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 and 4 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from these Terms and Conditions.

13.5     This clause 13 shall survive termination of the Agreement.


 Intellectual Property Rights

14.1 All intellectual property rights in or arising out of or in connection with the Training, including any associated Training Materials shall be owned by us

14.2     All of our materials are the exclusive property of Fleetmaster and no reproductions, scans or copies (wholly or in part) shall be made of the Training Material without our prior written consent.


Data Protection


We collect information when You register for a course or make an enquiry via email, phone or on the website. We will not retain personal information for longer than is necessary. We may share the information you provide with tutors and 3rd parties so training can be provided, as well as awarding bodies to enable certification. We may wish to send you information about services we offer but will only do this if You have opted into receive this information and You have the option to opt out at any time.
Should You have any questions or concerns about Our personal data policies or practices, You can contact Us by email: enquiries@fleetmastergroup.com, Telephone: 01924 416624, or in writing: The Data Protection Officer, (Quality Team) FAO Jamie Boocock- 55 RCM Business Centre, Sanbeds Trading Estate Dewsbury Road Ossett, WF5 9ND. For information about how We process and use personal data or view our policies in relation to data protection and data security, please visit www.fleetmastergroup.com.


Force Majeure

We shall not be liable for any failure of or delay in delivering the courses for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to Acts of God, war, strikes or labour disputes, embargoes, terrorism, government orders or any other force majeure event.



These Terms of Business are governed by the Laws of England and Wales

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